Domestic Orders
1-844-332-2173
SubaruGearCA@staples.com
If you prefer, you may order by phone Monday through Friday during business hours. To call our Customer Care Centre, please dial 1-844-332-2173.
Our normal business hours are 8:00 a.m. to 6:00 p.m. Monday to Friday EST. After hours, our voicemail system will allow you to leave a message and one of our Customer Care Representatives will be in touch the following business day.
We have made every effort to make your shopping experience easy. If you encounter any difficulty using these pages or if you have questions about your order, contact us at: SubaruGearCA@staples.com. Or you can call and speak directly to a Customer Care Representative at 1-844-332-2173.
Rush Orders
Call by 3.00 pm EST, and we will ensure your product is shipped the same day - via the UPS Expedited Service of your choice.
Order Status
At any time, you may check on your order status online. You may also contact a Customer Care Representative by calling 1-844-332-2173.
Ordering Information
Click "⌄" below to view some general questions and/or comments
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Placing Orders Online
Shopping for Subaru Gear products online is safe, secure and easy. Just follow these simple steps:
• Browse through the Subaru Gear Collection by clicking on a department and then clicking on the products that interest you.
• Add items to your shopping cart.
• Register or verify your shopper information.
• Select your payment method and submit your order.
• Print your View Cart page or your receipt. -
Pricing
Product priced on Subarugear.ca is in CAD dollars. Price does not include freight, taxes, or duties. For daily currency conversion rates, please contact our customer care team at: SubaruGearCA@staples.com or call 1-844-332-2173.
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Browsing through Subarugear.ca
There are two ways to shop through Subarugear.ca, by clicking on a department and browsing through the product assortment and by using the Search feature to find a specific product.
To browse the product assortment, click on one of the department links located on the navigation bar. In some cases, when you click on one of these main departments a list of sub departments will be presented. If so, click on those sub departments to see products.
To use the Search feature, click on the Search box located on the top of the page. You will have the choice of searching by price, keyword, or product name. Enter the information and click the button. For your convenience, Search results will be presented as active, "clickable" links that connect with product detail pages. -
Adding Items to Your Shopping Cart
Shopping Subaru Gear is similar to shopping anywhere – you are in control.
In order to purchase an item, you must first add it to your shopping cart. To do this, click on the product you want to purchase from the product thumbnail pages. A detailed product description will be presented, along with a menu allowing you to enter the specific quantity you wish to purchase and/or to specify the size you want (if applicable). Current on–hand inventory is also displayed here.
Once you have selected the product and specified size and/or quantity, click the Add to Cart button. You will see the product appear in your Shopping Cart. This Shopping Cart will expand to include all of your selections and it also allows you to remove or update those selections by clicking on the Remove button or by clicking on the product name to take you back to the product detail page, where changes can be made.
At any time, you can see an expanded version of the Shopping Cart by clicking on the View Cart icon at the top of your page. -
Registering (My Account)
Registering or logging in is not required in order to browse Subarugear.ca. However, you will have to log in (if you've shopped the Subarugear.ca before) or register (if you are a first-time shopper) when you are ready to check out.
If you have already registered, you will be prompted to enter your name and password when you click Check Out. First-time shoppers will be prompted to enter information such as Username and Password, name, address, e-mail address, and phone number. This information will default to your billing and shipping information. If your billing and shipping information are not the same, those may be changed when you are ready to complete your order. You can also change this information by clicking on the My Account button on the top menu bar. Once you have registered, the catalog will remember you each time you visit. -
Payment Methods
Acceptable payment methods for Subarugear.ca:
• Personal credit card
Acceptable credit cards are (your credit card statement will reflect payment to Staples Promotional Products):
• Visa
• American Express
• MasterCard -
Submitting Your Order
When you are finished shopping, click on the Check Out button, located in the Shopping Cart. The Place Order page will be displayed. Verify your Billing Information and Shipping Information, displayed on this page. If these need to be updated, click on the appropriate Modify button and make the necessary changes. Click Save.
Verify the Shipping Method. Normally, UPS Ground Shipping is the default method. If necessary, make changes by clicking on the Modify button. Available shipping methods will be displayed in a drop–down box. Corresponding shipping cost estimates will be reflected in the Shopping Cart.
Verify the Order Information in your Shopping Cart and make any final changes. Enter your payment information and click on Place Order to submit your order into the eStore's secure ordering environment.
Once you have placed your order, a purchase confirmation page will be displayed. From here, you may exit the Online Catalogue or continue shopping. -
Printing Your Receipt
If you would like a printout of your Receipt, click on the Order History button located under My Account. Click on the specific order for which you want a receipt. A display of that order will be presented. Print this screen.
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Exchange and Return Policy
In-stock Items: Your purchases are backed by our 30-day Satisfaction Guarantee. If the merchandise you ordered does not meet your expectations, we will gladly exchange it or accept the return for a refund or credit within 30 days from the day you received the order. Our customer care team is available at 1-844-332-2173. Return information is printed on the back of the packing slip that accompanies your order.
Please note that ALL returns require you to contact your Customer Care Team for a Returns Authorization Number prior to returning any product.
Personal Protection Equipment: If an error in sizing or product has been made by Subarugear.ca please call your Customer Care Representative at 1-844-332-2173 for a Returns Authorization number. Subarugear.ca will make arrangements to have the package picked up and returned. An exchange can be processed immediately for you. Once the package is received a credit will be issued for the original merchandise. If you have made an error in sizing please call the Customer Care Team at 1-844-332-2173 for a Returns Authorization number. You will be directed on where to ship the package to. You can select to have an exchange processed immediately or wait until the package has been returned and a credit/replacement is processed.
Do NOT return any merchandise directly without contacting Customer Care.
Personalized or Customized Items: We are unable to accept returns or process exchanges on personalized items. If you feel your order was produced incorrectly, please contact us within 30 days of the invoice date. If it is determined there is a material or manufacturing defect with your order, we will issue a returned goods authorization number and will replace your order or issue a refund. Our customer care team is available at 1-844-332-2173.
Discontinued Products: All discontinued products are considered a final sale and returns will not be accepted. The Subarugear.ca Customer Service Team is available at: SubaruGearCA@staples.com. Or you can call and speak directly to a Customer Care Representative at 1-844-332-2173. -
Shipping Instructions
Delivery:
Your in-stock merchandise order will be processed and shipped shortly after receipt. Unless otherwise specified, all orders will be shipped within 48 hours, via the shipping method you have selected.
Rush Orders:
The cut-off time for rush orders is 3:00pm Eastern Standard Time. That is the latest we can receive an order and still ship same day. -
International Ordering Information
International Availability
This site supports orders being shipped to addresses in Canada only. For North American restrictions and availability to all other countries outside of Canada and the Continental USA, please e-mail our Customer Service Department: SubaruGearCA@staples.com or call our international customer assistance number: 1-844-332-2173.
International Shipping
All shipments are made by the most economical air carrier unless otherwise specified. Prices are FOB shipping point and the freight costs will be added to your credit card charge at the time of shipment. Please allow 1 to 2 weeks for delivery into customs for available in-stock merchandise. For drop-ship orders, please allow 4 to 6 weeks for delivery. For "Rush" orders or Special Event needs, please call the international customer assistance number: 1-844-332-2173.
International Customs/Duties/VAT
All customs, duties, and value added taxes are the recipient's responsibility and are due at time of delivery. These charges are in addition to the purchase total from this store.
International Returns
Except for defects in product or workmanship, all International sales are final. Any returns require a return authorization number. E-mail our International Customer Service department for a return number.
Documentation Fee
All export orders are subject to a documentation preparation fee. This fee will be billed at the time of shipment. -
Sizing Information
Where applicable, please check the product details pages for sizing information.
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Comments
For any concerns, comments or questions, send an e-mail to SubaruGearCA@staples.com or contact our Customer Service team at 1-844-332-2173.
Frequently Asked Questions
Click "⌄" below to view some general questions and/or comments
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How do I know if my order has been received?
When we receive your order, an Order Confirmation screen will be generated, issuing an order number. Please print out this page for future reference.
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How and when is the stock delivered?
We aim for your delivery to be with you in 3-4 days from receipt of authorization notification.
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What if I need an item delivered for a certain date?
Express Deliveries: For next day delivery, we would need to have receipt of your authorized order by 10:00 am EST. The delivery rates vary for pre-9:00 am, 10:00 am and 12:00 noon respectively and the Customer Care Team will advise you accordingly.
Please Note: Next day delivery is not always possible, but our Customer Care Team will do their best to meet your requirement.
Special Delivery Instructions: Please contact our Customer Care Team with any special instructions as soon as your order has been placed. If your order is being delivered to a destination which has special delivery details or instructions, please provide as much detail as possible. -
Can I change or cancel an order?
If you wish to change or cancel an order that has not yet been dispatched contact our Customer Care Team at 1-844-332-2173 any time between 8:00 am and 6:00 pm Monday to Friday EST, excluding public holidays.
Please have the order confirmation number and date the order was placed on hand. They will be happy to cancel the existing order. If the order has been already been dispatched, we will look into each inquiry separately and advise of a suitable resolution. -
What should I do if an item is received damaged or broken in transit?
Please report any delivery, quantity or quality discrepancies to SubaruGearCA@staples.com within 5 working days of the delivery receipt. Otherwise, the delivery will be deemed to be without discrepancies and invoiced accordingly.
